How can we help?

Store credit or cash — how does the payout choice work?

When your sale clears the buyer's inspection window, you choose: take 100% of the sale price as EE store credit — instantly spendable at Fitment Industries, Custom Offsets, and the whole Enthusiast Enterprises family — or send it to your bank as cash, minus the 8% marketplace fee (about 2 business days). Credit never expires and you can split a balance between the two.

My order arrived and something's wrong. Now what?

Open a claim from your order page within 48 hours of delivery. Your money is still in escrow — the seller hasn't been paid. We compare what arrived against the listing photos and condition report; misrepresented items go back on the seller's dime.

Why do sellers have to verify their identity?

Anyone receiving marketplace payouts must pass a federal know-your-customer check — it's the same rule every regulated marketplace follows, and it's why stolen-goods flippers and serial scammers can't operate here. The check runs in a Stripe-hosted flow; we never see your documents.

Can I still buy new parts while I'm here?

Always — the retail site is one click away in the top bar, listings offer new-parts add-ons at checkout, and your store credit works across every EE storefront.